FAQ


When will the item I want be back in stock?

Stocking is a complicated game. We build as many of an item as we possibly can. Generally items will restock within 30-60 days of going out of stock. If it is on the website, it most likely has not been discontinued but is just out of stock.

    Is your gear really made in the USA?

    Yes. 

    What shipping options do I have when purchasing with Fenrir?

    We ship all of our products through USPS Priority. We DO NOT offer any other shipping option at this time. We've had the best results with USPS and the tracking and insurance Priority gives you helps everyone follow the product from our door to yours.

     

    How long will it take to get my order?

    We are every bit as impatient as you when we order something new, so we make sure orders are processed as fast as possible. Our current shipping lead times are 48-72 hours of when you purchase (not counting weekends or holidays.) 

    What if I'm not home when my package arrives?

    We do not offer signature confirmation. The USPS will leave the package at your mail box, or front door most likely. If you are afraid of your package being stolen please be present when it is delivered. 

     

    Are items on the website in stock? 

     If it says it's in stock, we mean it, and you can buy it. If it's out of stock, you can't buy it. We do not offer back orders or pre-sales.  

     

    What if I want to return something?

    If you receive a product with manufacturing or materials defects, please send an email to support@fenrirusa.com and we will make it right.  This applies to the original purchaser and is non-transferable. We reserve the right to request proof of purchase  when processing claims. 

    For any other reason, we're happy to accept returns of unused, undamaged, defect-free products still in their original packaging within fourteen (14) days of the shipping date. You will be required to pay all shipping charges back to us as well as cover all shipping charges of the new product back to you. There will also be a 10% restocking fee for any items that are returned to cover the cost of restocking and inspecting returned products. 

    Older version of products cannot be exchanged for their newer versions!